Column: Self-Serving Our Way to Becoming Disposable

In an effort to steadily keep up with the leaps and bounds made by 'The Jones', I found myself buying yet another, even smarter, smart phone. Im already behind on the IPad, still dont narrate a Twitter and downloading songs circa 1997 is my new joy and hobby. The least I could do for my tech-cred is to keep a decent phone. It has all the 'necessities' that come standard with todays smarty pants cells, and then some. In fact, the truth is: its smarter than me. This isn't a new revelation, nor a solo one Im sure; but one I am ready to now say and assert out loud. It thinks, predicts and supplies me with information from an endless app mall that could rival any library - all in the palm of my hand. Except when it pauses, hesitates...slows down for any reason, I spaz like Ive lost my best friend. Such is the case today. Instead of eating at lunch, I headed straight for the ATT store and puppy-eyed them as soon I as walked in the door - 's.o.s, my phone isn't thinking for me'.

EXCEPT - i wasn't met with a person or any form of a real live human being. When they realized my service was cut off for being a DAY late with my bill (that I hadn't known was due - hello, I just got the phone), immediately I was directed to the holy Kiosk - a huge burden of a machine in the middle of the sales floor and the ultimate would-be demise of half the employment in the store. To get help doing almost anything -paying said late bill, checking coverage, getting tech help or adding a line - the Kiosk was my go-to right man. Er, well right Kiosk. In fact, one of the overly paid and unnecessarily employed employes told me that to get actual help it would cost me $5 per transaction. So all in all, Im paying you to do your job....that your already being paid for? Nonsense. However, this is not the only place that is doing this.

For years, self-serve stations, kiosks and registers have poped up everywhere from the grocery store to post offices to international airports, all with the higher goal of efficiency in mind. YOu and I use them regularly and without apprehension; corporations swear customers appreciate the productive and timely service, and employees are free to handle other concerns. But at what cost? While it may not always be a nominal charge, using self-serve help comes at a different price. Lack of catered assistance, personal interaction and continually relying on technology to assist us in the most basic of needs - literally, in need - is a problem to be thought about. As well, the need to consider actual people and their contingent employment based on the usage of these self-service stations versus the employee; lets face it, its cheaper to buy a few machines then to maintain a salaried employee. I for one appreciate the occasional convenience - but it far too often come with mass-tailored questions, roundabout waiting and, my personal pet peeve, entering in your information several times. In such a case, as is the norm far too often, I will take the overly-bubbly far too talkative girl behind the counter who may be a smidgen less efficient than a kiosk, but whom I can engage i a personal interaction with, whilst meandering for the help I need.

Just dont have me pay her $5 extra bucks - thanks.